Privacy Policy

Effective Date: January 1, 2025

Aionyx Technologies Inc. (“Aionyx”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our AI products (including Mirai and AI Call Assist), or engage with our services across various industries including Banking, Healthcare, Retail, and others.

1. Information We Collect

We collect information to provide better services to all our users. The types of data we collect include:

  • Personal Identification Information (PII): Name, email address, phone number, job title, and company name when you request a demo or contact us.
  • Voice and Interaction Data: For our AI Call Assist and voice automation products, we may process voice recordings, transcripts, and interaction metadata to fulfill the service.
  • Usage Data: Information on how you interact with our platforms (Mirai, client portals), including IP addresses, browser types, and access times.
  • Industry-Specific Data: Depending on the client engagement, we may process specific data types strictly in accordance with client agreements and applicable laws.

2. AI Training & Data Usage

Client Data Privacy: We strictly prohibit the use of client-specific confidential data to train our foundational models unless explicitly authorized in a written agreement. Your proprietary data remains yours.

Model Improvement: We may use de-identified, aggregated interaction data to improve the accuracy, safety, and performance of our AI models, ensuring no PII or sensitive business logic is exposed.

3. Industry Compliance & Security

We operate in regulated industries and maintain strict compliance standards:

  • Healthcare (HIPAA): For healthcare clients, we sign Business Associate Agreements (BAAs) and ensure our AI processing environments are HIPAA-compliant.
  • Financial Services (GLBA/SOC2): We implement bank-grade security measures, including end-to-end encryption and audit logging.
  • Data Security: We use industry-standard encryption (AES-256) for data at rest and TLS 1.3 for data in transit.

4. How We Use Your Information

  • To provide, operate, and maintain our AI services.
  • To improve, personalize, and expand our platform capabilities.
  • To communicate with you, including for customer service, updates, and marketing (which you can opt-out of).
  • To detect and prevent fraud and unauthorized access.

5. Data Sharing & Disclosure

We do not sell your personal data. We may share information with:
Service Providers: Third-party vendors who help us operate our business, bound by confidentiality agreements.
Legal Requirements: If required by law or in response to valid requests by public authorities.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, please contact us.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at:
info@aionyxtech.com
Aionyx Technologies Inc.
Frisco, Texas, USA